CampusXchange

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Cancellation & Refund Policy

Effective Date: 16.07.2025

At CampusXchange, our goal is to provide a reliable and secure platform that empowers students to buy, sell, and exchange items within their campus. While we facilitate listings, reservations, and communication, we do not handle product payments or delivery. This policy explains when and how refunds and cancellations apply.

1. Platform’s Scope of Responsibility

CampusXchange serves as a digital connector, helping buyers and sellers discover each other. All payments for products happen offline during meetups coordinated by users.

We do not hold or process payments for the actual item being exchanged, and thus we are not responsible for product quality, payment disputes, or delivery issues.

2. Reservation Fee (₹5)

A small reservation fee helps maintain accountability between both parties.

Refundable When:

  • The seller fails to confirm or respond within 48 hours of reservation.

  • The product becomes unavailable before meetup (e.g., removed or sold elsewhere).

  • Both parties are unable to coordinate a meetup within 3 days despite efforts.

Non-Refundable When:

  • The buyer cancels the reservation or doesn’t show up.

  • The buyer changes their mind after reservation.

  • The transaction is successfully completed.

Refunds, if eligible, are processed manually and typically take 5–7 business days.

3. Listing Fee (₹14)

The listing fee supports platform operations, moderation, and server costs.

Refundable When:

  • The listing did not go live due to technical issues.

  • Duplicate payment for the same listing occurred.

  • Listing is taken down due to a verified issue caused by us.

Non-Refundable When:

  • The item doesn’t sell.

  • The seller voluntarily deletes or edits the listing.

  • The seller is unresponsive to buyer reservations.

4. Item & Transaction Cancellations

Since the actual item exchange and payment happen offline:

  • Buyers and sellers are responsible for ensuring product condition and verifying all details during the meetup.

  • CampusXchange is not liable for cancellations, misrepresentations, or product defects.

  • We encourage users to communicate clearly and act in good faith.

5. Manual Review & Exceptions

Refund decisions are made on a case-by-case basis. CampusXchange holds the right to decline refund requests if abuse or manipulation is suspected.

To request a refund, email us at support@campxg.com with:

  • Your registered email

  • Order ID or Listing ID

  • Reason for the refund request

6. Final Disclaimer

By using CampusXchange, you agree that:

  • You are responsible for verifying item condition before payment.

  • CampusXchange is not liable for item quality, payment disputes, or damages post-sale.

Our role is limited to providing the platform — not mediating or enforcing the transaction outcome.